Exchanges/Returns

PATRIOT ALLIANCE EXCHANGE/RETURNS POLICY:

We are currently in the process of liquidating all of our inventory and will not be accepting any returns or exchanges. All items on our website are marked down by 50% or more, and as such, all sales are final. 

Exchanges: 
If your item is damaged due to a manufacturing defect, we will replace your item(s) upon verification of the issue. It's best to send an email to support@patriotallianceusa.com along with a photo of the problem. We will review the email and get you taken care of ASAP.

Shipping:
To return or exchange your product, please ship via USPS to:

Patriot Alliance Returns
8902 Activity Road
Suite C
San Diego CA 92126

and include your order number, reason for return/exchange, and (if applicable), what you would like to exchange your item for.

You will be responsible for paying for your own shipping costs for returning your item(s); however, shipping the new item to you is at no charge. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days from receipt of your return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet and it's been 5-7 business days since the return was received at our facility, first check your bank account again then contact your credit card company. It may take some time before your refund is officially posted to your account by your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at support@patriotallianceusa.com.

 

INTERNATIONAL SHIPPING POLICY:

Please be aware that orders shipping internationally are not guaranteed. Once the order leaves the U.S. we have virtually no way of tracking the package. No refunds will be issued for lost international packages. Patriot Alliance also does not cover the cost of any customs fees you may incur when shipping your order into another country.

 

If you have any questions about our shipping or return/exchange policies, please email us at support@patriotallianceusa.com.

Sincerely,

Patriot Alliance